You can request deletion of the data associated with your merter.app account. Account ownership is verified so that the request is matched to the correct account and unauthorised deletion is prevented.
How to make a request
- Send an e-mail to [email protected] with “data deletion request” in the subject line.
- State your business name and the contact details associated with your account.
- Once account ownership is verified, you will be informed about the scope and the outcome of the deletion.
What gets deleted
Depending on the scope of the request, the settings, connections, catalogue content, messages and customer records belonging to the business account are deleted or irreversibly anonymised. A limited set of records that must be kept to meet legal obligations may be retained until the relevant period expires.
Public showroom
When a business switches its showroom off from the panel, the store and its products leave the public directory immediately. Search engine and third-party caches may take additional time to refresh.
Facebook / Meta data
You can use the same request channel to have data connected to Meta deleted. Once your request is verified, the related access credentials and records held on the merter.app side are removed.