merter.app is a software service delivered electronically and does not ship physical goods. This page explains delivery, cancellation and refunds for a subscription.
Delivery method and timing
There is no shipment or physical delivery. When successful payment confirmation is received through iyzico, the purchased plan is activated electronically on the merter.app account used for the order. Under normal conditions activation follows payment confirmation immediately.
Delivery issues
If payment succeeds but the plan is not activated, contact [email protected] from the account e-mail and include the transaction date and iyzico transaction reference. We do not ask for a full card number, CVV or online banking password; never send those details by e-mail.
Cancellation
A subscription may be cancelled from the panel at any time. Cancellation takes effect at the end of the paid period; the plan remains available until that date and does not renew afterwards. The unused part of a started period is not partially refunded solely because renewal was cancelled.
When refunds are issued
- Duplicate or incorrect charge: a duplicate charge or an amount different from the selected plan is refunded.
- Charge after cancellation: a renewal charge taken after cancellation was completed is refunded in full.
- Unavailability caused by the Service Provider: if the platform is unavailable for a prolonged period because of a failure controlled by the Service Provider, the affected period is refunded or appropriately extended.
Interruptions caused by third parties such as WhatsApp, Instagram, Telegram, Meta, Google, internet providers, banks or card infrastructure are outside the Service Provider’s direct control and do not automatically qualify for a refund.
Request and processing
Send the request from the account e-mail to [email protected], stating the account e-mail, charge date, amount and reason. An approved refund is sent through iyzico to the original card or payment method. Posting time depends on iyzico, the card network and the issuing bank.
Related documents
These terms apply together with the Distance Service Sales Agreement, Subscriptions, Billing and Refunds and Membership and Service Agreement.