merter.app is offered as a recurring monthly software subscription. This document sets out the pricing, renewal, cancellation and refund terms; it applies together with the Membership and Service Agreement.
Free trial
Every new workspace starts with a 7-day free trial that does not require a card; the trial is there so the service can be evaluated with real customers before any payment is made.
Payment and invoicing
Payments are securely processed through iyzico as payment service provider. The subscription contract and invoicing relationship is with the Service Provider identified above; iyzico acts as payment intermediary. Full card details are not stored on merter.app servers. Prices are shown in Turkish lira on the pricing page and are charged for one month at a time.
Renewal and cancellation
Renewals happen automatically at the start of each period until the subscription is cancelled. A subscription can be cancelled at any time from the panel, without contacting us and without a notice period. Cancellation takes effect at the end of the period already paid for: the plan stays fully usable until that date and is not renewed afterwards. Because the free trial exists precisely so the service can be tested before paying, the unused remainder of a started period is not refunded on cancellation.
When refunds are issued
Refunds are issued in these cases:
- Duplicate or incorrect charge. If the same period is billed twice, or an amount is charged that does not match the selected plan, the difference is refunded in full. Please report it within 14 days of the charge.
- Service unavailable through our fault. If the platform is unusable for a prolonged period because of a fault on our side, the affected period is refunded. Outages caused by WhatsApp, Instagram, Telegram or the advertising platforms are outside our control and are not covered.
- Charge after cancellation. If a renewal is taken after a cancellation was completed, it is refunded in full.
How to request a refund
To request a refund, write to [email protected] with the account e-mail and the date of the charge. Approved refunds are sent through iyzico to the original card or payment method; posting time depends on the card network and issuing bank. See Service Delivery and Refund Terms for a summary of delivery and refund handling.
When a subscription ends
When a trial or a subscription ends, conversations, product archives and workspace settings are kept. Operational features — message delivery and automations — stop, and are restored when a plan is activated again.
Price changes
If a price changes, you are notified at your account e-mail before it takes effect. Following that notice, you keep the right to cancel before the first renewal at the new price.